Support & Faulty Products

In the case of one or more faulty products follow these steps to fill in an RMA form which you can download from here (62k word document):

  1. Determine whether they are under warranty (within 12 months of the manufacture date shown on the label.). NB: A charge may be applied for “No Fault Found” warranty returns.
  2. Phone/email us for the costs of repair and raise a purchase order. Put the PO number on the RMA form.
  3. Phone/email us for an RMA number and enter on the RMA form. Please include this RMA Number in the subject box of all subsequent email correspondance about this repair.
  4. Complete this form ensuring that the return address is legible.
  5. Pack up the products securely, ensuring the RMA number is clearly marked on the outside of the package.  Enclose a completed copy of the RMA form inside the package and email your purchase order to admin@identifydirect.com
  6. Dispatch to: Identify Direct Ltd, Service Dept. Blackdown Mill, Kenilworth Road, Leamington Spa, CV32 6QT

Download an RMA Form for all Products

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